Technical Support Form
Please use this form if you have a technical question or want to report a problem or an error. Please provide us with the full description of the problem, as it will let us solve the problem in a timely manner. Also include information about your OS and brand/model of your video card. Make sure you include the correct e-mail address, otherwise, you will not receive our answer.
Frequently Asked Questions
Q: When launching your screensaver, my computer displays this error:
"The program can't start because d3dx9_43.dll (or d3dx10_42.dll, d3dx11_43.dll, d3dcompiler_43.dll, d3dcompiler_47.dll, xinput1_3.dll, etc.) is missing from your computer. Try reinstalling the program to fix this problem."
Where can I find this file?
"The program can't start because d3dx9_43.dll (or d3dx10_42.dll, d3dx11_43.dll, d3dcompiler_43.dll, d3dcompiler_47.dll, xinput1_3.dll, etc.) is missing from your computer. Try reinstalling the program to fix this problem."
Where can I find this file?
A: This error means that some DirectX components are missing on your computer.
To fix it, please install the latest version of DirectX from Microsoft. It’s safe, free, and takes only a few minutes:
https://www.microsoft.com/en-us/download/details.aspx?id=35