0

3Planesoft newsletter

The Best 3D Screensavers and Wallpapers

Frequently Asked Questions
Q: Is the price for your 3D screensavers valid for a month or a year?

A: It’s a one-time payment with no time limit.

Q: Do I have to pay for the updates?

A: No, all updates are free of charge.

The 3Planesoft Screensaver Manager will automatically check for new versions of your screensavers and update them. If you don’t have it yet, download it for free here: screensavermanager.exe.

Q: Does the Complete Collection include new screensavers released after my purchase?

A: The Complete Collection includes all screensavers released up to the date of your purchase. It is a one-time bundle, so any screensavers released after your purchase are not included.

Q: When I install a screensaver, the setup asks if I want to install the 3Planesoft Screensaver Manager. What is it for?

A: The 3Planesoft Screensaver Manager is a free companion app that helps you easily manage all your 3D screensavers from our company.

It allows you to:

  • See all installed 3Planesoft screensavers in one place.
  • Quickly change and customize their settings.
  • Choose which screensavers to show and how often they change.
  • Install or uninstall screensavers with just a click.
  • Check for updates and keep your collection up to date.

We recommend keeping this option enabled during installation — the Manager makes using our screensavers much more convenient.

Q: I have ordered your screensaver, but I still haven’t received any reply.

A: This usually happens if the e-mail address was entered incorrectly or if there’s a temporary issue with your mailbox. Please write to us at support@3planesoft.com — we’ll sort it out right away.

Q: I lost my registration data. How can I get it back?

A: No worries! You can use our Registration Recovery page.

Just enter the e-mail address you used to make your purchase, and all your registration details for the screensavers you bought will be sent to that e-mail automatically — free of charge.

Q: When launching your screensaver, my computer displays this error:
"The program can't start because d3dx9_43.dll (or d3dx10_42.dll, d3dx11_43.dll, d3dcompiler_43.dll, d3dcompiler_47.dll, xinput1_3.dll, etc.) is missing from your computer. Try reinstalling the program to fix this problem."
Where can I find this file?

A: This error means that some DirectX components are missing on your computer.

To fix it, please install the latest version of DirectX from Microsoft. It’s safe, free, and takes only a few minutes:
https://www.microsoft.com/en-us/download/details.aspx?id=35

Q: How can I change my screensaver settings?

A: The easiest way is to use the 3Planesoft Screensaver Manager.

If you don’t have it yet, download it for free here: screensavermanager.exe.

It will show all your installed 3Planesoft screensavers and let you configure them quickly.

Q: How do I delete the screensaver from my computer?

A: The easiest way to remove a screensaver is with the 3Planesoft Screensaver Manager.

If it’s not installed on your computer, you can download it for free here: screensavermanager.exe.

With the manager, you can quickly uninstall or install any 3Planesoft screensavers.