Q:
The price for your 3D screensavers
- is
it
valid for a month or a year?
A: This is a
one
time payment that has no time limit. If you lose
your registration data, we will send it to you again
free of charge.
Q:
Do I have to pay for the updates?
A: No, all
updates are free of charge.
Q:
I have ordered your screensaver, but still have
not received any
answer.
A: You probably have entered an incorrect
e-mail address in the order form
or your e-mail is temporary not working. Please
try
to use another e-mail address.
Q:
I have received registration data, but the screensaver
seems to refuse
to accept it.
A: Please follow the instructions
from the registration e-mail. In order to avoid
any mistakes, use copy/paste commands.
Q:
I've installed your screensaver, but it does
not work
or works very slow.
A: First, make sure you have
the latest version of drivers from the manufacturer
of your video card installed. Try to change
the resolution settings of the screensaver
to 640x480x16,
lower
the texture quality or turn off other video
options.
Q:
When launching your screensaver, computer tries
to connect to Internet and works very
slowly or jerks. I have Windows
XP.
A: Make sure you have the latest version
of
video
drivers
compatible with Windows XP.
Q:
When launching your screensaver, my computer
displays this error
- "A required
DLL file D3D8.DLL was not found" (or "The procedure entry DirectDrawCreateEx
could not be located in the dynamic link library DDRAW.DLL"). Where
can I find this file?
A: You need to install the latest version of
DirectX.
You
can download
it free of charge from http://www.microsoft.com/directx
Q:
How can I change my screensaver settings?
A:
Right-click with your mouse
on an empty spot on your desktop and
select "Properties" from
the menu that appears. Then select the "Screensaver" tab in the "Display
Properties" dialog.
If the screensaver is not chosen, select it from the list and press
the "Settings" button.
Do not forget to press the "OK" button after changing the settings.
Q:
How do I delete the screensaver from my computer?
A: There are
two ways to delete our screensavers. The first one
is by pressing the "Start" button, and after choosing "Programs",
find the "3Planesoft" folder.
There you will see small "Uninstall" icon. Simply press it.
The second way is to press the "Start" button, then choose "Settings",
and then "Control
Panel".
After that, press the "Add or Remove programs" icon, and select
the screensaver you want to delete from the list.
